Terms and Conditions

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The Affordable Connectivity Program (ACP) is a government program available to eligible consumers, that reduces their broadband internet access service bill and provides a one-time discount to purchase an eligible connected device.

If your household is eligible, you may receive only one ACP-supported service discount and one device discount per household, not per person.  A household is defined as a group of people who live together and share income and expenses (even if not related)

The program does not require you to accept a discounted device to be enrolled in ACP; however, an eligible device is required to obtain broadband service from Torch Wireless.  In case you accept a discounted device from Torch Wireless, the ACP requires you to make a co-pay of no less than $10 and no more than $50.

You may obtain ACP-supported broadband service from any participating provider and apply the ACP benefit to any broadband service offered, at the same terms available to households that are not eligible for ACP-supported device.

ACP-supported discount can be applied to any available service plan.

In the event the selected service price exceeds the available ACP discount of $30/month ($75/month for eligible households living on tribal lands), you will be responsible for the difference in cost.

If a paid service is delinquent, Torch Wireless may transfer your household to a service plan, fully supported by ACP, at no cost for you, and after 90 consecutive days of non-payment, will disconnect the ACP-supported service.

In the event the Affordable Connectivity Program comes to an end, or you transfer your ACP benefit to another provider, or you de-enroll from the program, and continue to receive service from Torch Wireless, you will be subject to the undiscounted price and general terms for the selected service.

If you wish to file a complaint regarding the Program or service, you may do so via the FCC's Consumer Complaint Center.

To maintain a fully discounted ACP-supported broadband service, you must use your service (WI-FI turned off) at least once every 30 days.  Failure to do so, may result in your service being disconnected.

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TRANSFER OF SERVICE

Existing Affordable Connectivity Program Subscriber

If you currently receive Affordable Connectivity Program (ACP) service with another provider, and wish to enroll with Torch Wireless, please not the following:

• Your household will be transferring-in its ACP benefit to Torch Wireless
• Upon transferring to Torch Wireless, your benefit will be applied to our service and will transfer out of your previous provider and no longer be applied to any existing service
• You may be subject to the previous provider's undiscounted rates as a result of the transfer, if you elect to maintain service from them.
• You are limited to one transfer transaction per calendar month with limited exceptions.

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I acknowledge I have reviewed the provided disclosures, I consent to all as listed, and I provide my authorization to enroll in the Affordable Connectivity Program with Torch Wireless.